| GOLDEN | SILVER | STANDARD | |
| Centralized Support Portal & Email Issue Logging |  |
|
|
| Emergency Support | |
|
|
| Escalation Support | |
||
| Infrastructure Monitoring | |
|
|
| Standard Operating Hours Support /td> | |
|
|
| Telephone Support | |
|
|
| 24/7 Site uptime & Performance Monitoring | |
|
|
| Detailed Monthly Reports | |
||
| Performance Tuning | |
||
| Process Monitoring | |
|
|
| Technical Skill – Based Help Desk Support | |
|
|
| Business User Support | |
|
|
| Dedicated Account Manager | |
||
| Infrastructure Enhancement, and Migration | |
||
| Onsite Support | |
| Servers Administration / Monitoring |
| Web Server Support |
| DB Team Support |
| Quality Assurance |
| Project Management |
| Automation and Scripting |
| Designing Support |
| Business Analytical Support |
| Customization in Your Environment |
| Support and/or Development Hours |
| Middleware Business Activity Monitoring |
| Servers Administration / Monitoring |
| Web Server Support |
| DB Team Support |
| Quality Assurance |
| Project Management |
| Automation and Scripting |
| Designing Support |
| Business Analytical Support |
| Customization in Your Environment |
| Support and/or Development Hours |
| Middleware Business Activity Monitoring |
| Servers Administration / Monitoring |
| Web Server Support |
| DB Team Support |
| Quality Assurance |
| Project Management |
| Automation and Scripting |
| Designing Support |
| Business Analytical Support |
| Customization in Your Environment |
| Support and/or Development Hours |
| Middleware Business Activity Monitoring |
