خطط الدعم الفني والصيانة - أنظمة لوجيكس

خطط الدعم الفني والصيانة

الباقة الذهبية الباقة الفضية الباقة المعيارية
الدعم عن طريق التذاكر والبريد الإلكتروني Included Included Included
الدعم السريع Included Included
التصعيد للمشكلة Included
مراقبة البنية التحتية Included Included Included
الدعم خلال ساعات العمل الرسمية Included Included Included
الدعم بالهاتف او الجوال Included Included
مراقبة جاهزية النظام 24 ساعة Included Included Included
تقارير شهرية مفصلة Included
ضبط الاداء Included
مراقبة العمليات Included Included
نقل المعرفة التقنية للمختص عند العميل Included Included
دعم متقدم من قبل مختصين في حلول الأعمال Included Included
مدير حساب مخصص للعميل Included
الترقية والتحسين للنظام المستمرة Included
الدعم في موقع العميل من خلال الزيارات الميدانية Included
Servers Administration / Monitoring Included
Web Server Support
DB Team Support Included
Quality Assurance
Project Management
Automation and Scripting Included
Designing Support
Business Analytical Support
Customization in Your Environment Included
Support and/or Development Hours
Middleware Business Activity Monitoring

Servers Administration / Monitoring Included
Web Server Support
DB Team Support Included
Quality Assurance
Project Management
Automation and Scripting Included
Designing Support
Business Analytical Support
Customization in Your Environment Included
Support and/or Development Hours
Middleware Business Activity Monitoring
Servers Administration / Monitoring Included
Web Server Support
DB Team Support Included
Quality Assurance
Project Management
Automation and Scripting Included
Designing Support
Business Analytical Support
Customization in Your Environment Included
Support and/or Development Hours
Middleware Business Activity Monitoring